Delivery and Returns

DELIVERY

For UK mainland, delivery is free on orders over £60.00. On orders below this amount a £9.95 charge will be applied.

Some specialist chemicals require additional delivery charges, this is included either in the displayed price or we will work out the extra cost and inform you.

Bulk chemical orders will need extra carriage charge.

To ensure we comply with dangerous goods transport regulations all our chemicals are packed in special UN approved containers under the limited quantities regulations.

ONLINE DELIVERY SERVICES AND COSTS

We will be using UPS for delivering our products and soon we will be able to offer dynamic delivery costs based on the items you purchase.

Zone  Zone Description  Services Available  Free Delivery over £60   Cost
 1  Mainland UK  Next Working day delivery on all orders placed before 11am  Yes £12.95 
 2 Isle of Wight, Scottish Highlands  2-3 working day delivery    POA 
 3  Channel Islands, Isle of Man, Isles of Scily and Scottish Isles 7 working day delivery. A signiture accepting delivery is required.    POA 
 4 Northern Irelans and Irish Republic  N/A     
 5 Postal Orders  Any orders containing no chemicals or liquids and weighting less than 1kg  Yes  £12.95 

Postal Orders please allow three to five working days for your orders to arrive. We understand that you may need your supplies as a matter of urgency and as such we will attempt at all times to provide a next day delivery service.

Please allow up to 2 weeks for delivery of Spa’s in stock . For Spas that have to be ordered please allow approximately 4-6weeks. This will allow pre installation details to be followed through before delivery. We will always attempt to deliver before 21 days where possible.

DELIVERY TIMES

Our courier service offers 2 delivery services depending on weight of your goods

Neighbourhood Deliveries (orders 15kg and under)
Deliveries made from 07:30-21:00

Home Deliveries (orders over 15kg)
Deliveries made from 07:30 – 17:30

BACK ORDERS

If your product(s) is not in stock, we will back order for you. We will contact you should this timescale be seen as lengthy, giving you the option to cancel your order if you would rather not wait. Occassionally we will not be able to back order the product and we will notify you and refund you in full.

REFUND POLICY

Any items returned for exchange or refund must be returned in an unsoiled condition and in its original packing. Please contact us beforehand if you wish any help with this process.

Your right to cancel an order – The United Kingdom’s Distance Selling Regulations 2000 provides you with a right to cancel your order at any time up to the end of the seventh working day following the day after the day on which you received your products. You do not need to give us any reason for cancellation. The goods must be in their original packaging and any security seals on the packaging must still be intact. You are liable for the cost and expense of returning goods. We advise you to use an insured method of carriage as damaged boxes will not be accepted. If any security seals on are deemed unsaleable once they have been opened and the manufacturers or their agents will not accept these products back as such. If you wish to cancel an order please phone Blue Cube Direct number 01234 783569 or email sales@bluecubedirect.co.uk and quote you order reference number.

Please note that on any order that we accept for cancellation the actual cost of original shipping will be applied as a charge, unless the goods were delivered in a faulty condition.

Any orders that are accepted for return, at our discretion, after the seven day cooling off period will have the actual cost of shipping applied as a charge and also a further 20% restocking charge. All products must be unopened and in their original packaging.

SPAS RETURNS

All Hot Tubs and Spas have a security seal and once broken it is deemed that you have given up your right to cancellation. This does not affect your statutory rights if the spa or hot tub is found to be faulty.

EUROPEAN ODR PLATFORM

Click here for the Online Dispute Resolution platform. Please use our email address: sales@bluecubedirect.co.uk